Call Back Form Template
Let people request a call at a time that works for them, without making them wait on hold.
Nobody wants to sit on hold. And if your team is handling inbound calls manually, you're probably missing inquiries that come in outside business hours or during peak times. Potential customers give up and go somewhere else.
A call back request form gives people a better option. They fill in their name, number, preferred time, and the reason for their call, and your team reaches out when they're ready. Typeform's one-question-at-a-time format makes the form quick to complete, and conditional logic lets you route different request types to different teams automatically. Responses can notify your team via Slack or email the moment a request comes in.
Embed the form on your contact page, add it to a post-chat flow, or link to it from your email signature. Customize the time slot options to reflect your team's actual availability, and update them as your hours change.
A call back form is a short web form that lets website visitors or customers request a phone call from your team at a specific time. It collects the caller's details and reason for calling so your team can prepare before reaching out.
It reduces the frustration of hold times and missed calls while giving your team more context before they dial. Customers who request a call back are often more engaged than cold inbound callers, and the advance information means your team can be more helpful from the first moment.
Keep it short enough that people will actually complete it:
- Full name
- Phone number (and country code if international)
- Best time to call
- Reason for the call
- Preferred language (if relevant)
- Any details that would help the team prepare
Speed matters. Aim to respond within the time window the person requested, and if that's not possible, reach out as soon as you can and acknowledge the delay. Setting clear expectations in the form's confirmation message (e.g., "We'll call you within 24 hours during business hours") helps manage expectations.
Yes, and that's one of its biggest benefits. Overnight requests queue up and are ready for your team when they start the day, so no inquiry gets lost. You can customize the confirmation message to tell people when they can expect to hear back based on when they submitted.
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