Marketers

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Opinions and Expertise

The future of customer feedback: Looking beyond NPS, ratings, and stars

NPS, ratings, and stars can measure how your customers feel, but they don’t tell you why. See how customer feedback is evolving and why leading with empathy is the new standard for talking with—not measuring—customers.

Lydia Kentowski

2025

Opinions and Expertise

Facebook event image size: a simple guide

The 2025 Facebook event image size is 1920 x 1005 pixels—about a 2:1 ratio. Learn what makes a great event header with examples here.

Norma Ventura

2025

Opinions and Expertise

6 marketing trends to look out for in 2025

We’re breaking down the top marketing trends for 2025 so you don’t have to—from hyper-personalization to TikTok to video content. Read on to learn the six trends we expect to see in 2025.

Sheena Fronk

2025

Opinions and Expertise

The respectful marketer’s guide to marketing personalization

Consumers want both their privacy and personalization. So how exactly does the respectful marketer navigate this tightrope? Read on to learn how.

Lydia Kentowski

2024

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Tips

12 customer satisfaction questions that reveal real insights

Customer satisfaction surveys getting vague answers (or no answers at all)? The problem isn't your customers, it's your questions. Use these 12 CSAT questions to ask the right questions at the right time to boost response rates—and help you improve your customer experience.

Sheena Fronk

2025

Tips

Survey School 2: How to maximize survey response rates

Struggling to get survey responses? Learn how to maximize response rates (and collect better data) with data-driven strategies and design best practices.

Typeform

2025

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Product

How to build a lead generation engine with Typeform

Think lead generation has to be complicated? Think again. We’re showing you how easy it can be to build a lead generation engine that brings in hot leads—all in Typeform, and all without a single line of code.

Sheena Fronk

2025

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