Vendor Survey
Vendor performance problems surface only after a missed deadline or billing error has already cost you. Collect delivery ratings, quality scores, and communication feedback from the teams who work with your vendors every day.
Procurement teams that track vendor performance through emails and ad hoc conversations often identify issues only after they've affected delivery or cost. A vendor who delivers late or invoices incorrectly rarely becomes a formal concern until a project is already at risk. Typeform's vendor survey gives procurement teams a structured channel to collect performance ratings from employees who work with vendors directly.
The survey captures delivery reliability, quality ratings, communication responsiveness, billing accuracy, and overall relationship satisfaction in one submission. Questions appear one at a time, so employees move through each evaluation area without the survey feeling like an audit. Conditional logic routes respondents to questions specific to the vendor type they're rating. A goods supplier evaluation focuses on delivery and quality; a service provider evaluation focuses on responsiveness and project management.
Customize the survey to match your vendor categories, evaluation criteria, and contract terms. Send it to the employees who work directly with each vendor. Run it quarterly for high-volume suppliers and annually for lower-risk ones. Responses feed into Google Sheets via Zapier, so your team builds a structured performance record for every vendor you work with. Your team renews, renegotiates, or replaces vendors based on real performance data.
A vendor survey is a questionnaire your employees fill out to rate the performance of the vendors they work with. It captures delivery scores, quality ratings, communication feedback, and billing accuracy in one submission. Use a vendor survey to help make vendor renewal decisions based on real performance data, not gut feel.
Most organizations keep underperforming vendors longer than they should because switching is expensive and disruptive. Contract renewals happen on autopilot because there's no documented performance record to justify switching or renegotiating. A vendor survey gives your team the data to renew, renegotiate, or replace vendors based on actual performance.
Collect feedback on what matters most:
- Delivery reliability and timeline adherence
- Product or service quality consistency
- Communication responsiveness and clarity
- Billing accuracy and contract compliance
- Overall relationship satisfaction and likelihood to renew
Yes. Include a vendor name or category field at the start so every response is tagged to a specific supplier. Filter aggregated responses in Google Sheets by vendor to compare performance scores across your full supplier base. Your procurement team identifies top performers, flags underperformers, and builds a tiered vendor ranking without a separate assessment process.
Keep results internal initially so your team builds an honest baseline without concern for the vendor relationship. Once you have a clear performance picture, share aggregated scores with underperforming vendors as a structured conversation starter. A vendor who sees specific delivery and communication ratings has something concrete to respond to and improve against. Sharing results selectively also signals to vendors that performance is actively tracked, not just assumed.
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