Tenant Repair Request Form
A text message about a leaky faucet sent at 11pm isn't a work order your maintenance team can act on efficiently, especially without a photo or a unit number attached. Collect the property, the issue, and how urgent it is before the request lands in someone's texts, so a repair doesn't wait on a landlord scrolling back through old messages.
A repair request usually comes in whenever a tenant notices the problem, a text, a call, a message sent at an inconvenient hour with just enough detail to know something's wrong but not enough to act on it. A property manager juggling more than one unit doesn't always know which apartment it's for, an urgent issue, no heat, a leak, gets buried in the same thread as a squeaky door, and there's no photo showing how bad it actually is until someone shows up to look.
Typeform's tenant repair request form asks for what your maintenance team needs before anyone's dispatched: the tenant's name and unit, a description of the issue and its category, how urgent it is, and a photo. Conditional logic branches from there. An issue like no heat, a water leak, or a non-working smoke detector can route to an immediate escalation instead of the standard queue, and the category selected, plumbing, electrical, appliance, can route to follow-up questions specific to that kind of repair. Every request lands in one timestamped record instead of a text thread that's easy to lose track of.
Connect the form to your property management software through Zapier, and an urgent request can notify maintenance staff immediately instead of waiting to be noticed. Ask for it through the form, and you have a documented record of when a repair was reported and when it was addressed, instead of a message buried in someone's phone.
A tenant repair request form is an online form tenants use to report a maintenance issue to their landlord or property manager, including the unit, the issue, its urgency, and a photo. Instead of a text or call that's easy to lose track of, there's a timestamped record for every request.
A text or call often leaves out details a maintenance team actually needs, which unit, how urgent, what it looks like, and it's easy for an urgent issue to get missed in a thread full of routine ones. A form captures that information clearly and creates a record of exactly when it was reported.
Ask for what your maintenance team will actually need to respond:
- Tenant name and unit or address
- Issue description and category
- Urgency level
- Best time for maintenance access
- Photo of the issue
Not necessarily as a blanket rule, but many states have habitability laws requiring landlords to address certain repairs, like heat, water, or safety issues, within specific timeframes, and failing to do so can carry legal consequences. Check your local landlord-tenant law rather than assuming a generic template reflects your specific obligations.
Yes. Add a file upload question and tenants can attach a photo of the issue in the same submission, no separate email required. Pair it with conditional logic so a photo is requested any time an issue is reported.
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