Product Enquiry Form
A generic "I'm interested in your product, can you tell me more?" email doesn't tell your sales team which product, what quantity, or what the customer's actually trying to do with it. Collect what your team actually needs, product interest, quantity, and use case, before you reply.
Enquiries often arrive as a vague message through a contact form or email, someone interested in "your product" without specifying which one, how many, or what they're actually trying to accomplish. Sales ends up sending a reply full of clarifying questions before they can even get to an actual answer, and by the time all of that's sorted out over a few email exchanges, the customer's either lost interest or already gotten a faster answer from someone else.
Typeform's product enquiry form asks for what your team actually needs, contact information, which product they're asking about, quantity, and intended use, then uses conditional logic to branch from there. Someone asking about a bulk or wholesale order can get routed to different questions than a single unit enquiry, and an enquiry about a specific product line can surface questions relevant to that product instead of a generic set. Every enquiry lands in one record with enough context to actually respond to, instead of a message that needs three follow ups before anyone can help.
Connect the form to your CRM through Zapier, and a submitted enquiry can route to the right sales rep automatically based on product or region. Ask for it on your product pages, and your team can respond with an actual answer on the first reply, instead of spending the first email just figuring out what the customer's asking about.
A product enquiry form is an online form businesses use to collect a customer's product interest, quantity, and intended use before responding to their question. Instead of a vague message that needs several follow ups just to clarify, the enquiry arrives with enough context for a real answer.
A generic contact email or inbox message often leaves out the details, which product, how many, what it's for, that a team actually needs before they can respond usefully. A form asks for that context upfront, so the first reply can be an answer instead of a round of clarifying questions.
Ask for what your team will actually need to respond helpfully:
- Name and contact information
- Product or product line interested in
- Quantity or order size
- Intended use or application
- Preferred way to be contacted
Not necessarily. An enquiry starts a conversation, but actual pricing and availability still depend on stock, order size, and your team's own quoting process. Set the expectation that a submission gets a response, not an automatic quote.
Yes. Add a file upload question and customers can attach a spec sheet, a reference photo, or another supporting document in the same submission, no separate email required. Pair it with conditional logic so the upload only appears when it's relevant to the type of enquiry.
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